| Description |
Features
Web, Email and Phone Support :- Tickets can be raised via web, email or phone.
Instant Solutions :- Customers can login to the application and chat wi th the available engineers for instant assistance.
Customer Categorization :- Customer categorization allows you to classify the customers under various
accounts/dealers retained with them under Warranty/AMC/Chargeable.
Ticket Cost Maintenance :- Actual costs incurred for the ticket like engineer, travel , food, accommodation
and spare parts are classified into different categories to know the actual cost against AMC.
Role-based Access :- Control staff access based on groups (administrator, engineer, operator,
manager, customers and dealers)
Assign and Forward Ticket :- Can assign or forward ticket to engineers.
Alerts and Notices :- Customers and Staff are kept posted the latest updates through sms and mail
alerts
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